FAQ

Should I measure my room before ordering furniture?

Yes. We recommend measuring the intended placement area before ordering. For larger items, customers should also consider nearby furniture, walking space, wall clearance, and door swing direction.

What should I check before opening the package fully?

Please check the outer package condition, product label, and item information first. If there appears to be visible shipping damage, take photos before discarding any packaging.

Should I keep the packaging after delivery?

Yes. We recommend keeping the original packaging, protective materials, manuals, and hardware until you confirm the item is complete, correct, and in acceptable condition.

What if hardware or assembly parts appear to be missing?

Please contact support with photos of the package contents, instruction sheet if available, and the part area in question. We will review the situation and assist with the next step.

Can furniture be placed outdoors?

Unless a product page clearly states that an item is suitable for outdoor use, it should be considered intended for indoor residential use only. Exposure to weather, moisture, or direct sunlight may affect condition.

How can I help protect furniture surfaces?

Use furniture responsibly and avoid excessive moisture, sharp objects, direct heat, harsh cleaners, or heavy impact. Coasters, pads, and gentle cleaning methods may help preserve the item’s appearance.

What if the item does not match my space after delivery?

Please contact support if you need assistance with return eligibility. Return approval depends on the item condition, timing of the request, packaging availability, and the standards listed in our Return Policy.